Mission Statement:
Empowering Sustainable Living with Energy-Efficient Appliances
About SunStar Appliances
SunStar Appliances is at the forefront of the solar refrigeration industry, innovating solutions tailored for sustainable and off-grid living. Our solar-powered refrigerators and freezers are designed for those seeking independence from traditional power grids, providing robust reliability and superior efficiency.
Why SunStar?
American Craftsmanship: At the core of SunStar Appliances is our commitment to American manufacturing. Every product is a testament to the quality and reliability synonymous with "Made in the USA."
Innovative Insulation: SunStar is built with efficiency in mind. Our appliances are outfitted with an exceptional 4-inch polyurethane insulation.
The Keota DC Compressor: The heart of our appliances is the specially designed Keota DC compressor. Custom-made for our needs, this compressor sets the benchmark for efficiency in the solar refrigeration market. It's not just about cooling; it's about doing so with the highest efficiency, ensuring longevity and reliability in every product.
Quality: Every appliance is thoroughly quality tested before leaving the factory to ensure reliability and longevity of the appliance.
Sunstar FAQs
Does SunStar offer warranty and after-sales support?
Yes, Solar Freeze as the mfg of SunStar offers warranty coverage for their products. This warranty provides assurance to customers regarding the quality and performance of the appliances. Additionally, we often provide comprehensive after-sales support, including technical assistance, troubleshooting guidance, and spare parts availability.
SunStar Warranty Policy:
Warranty Coverage:
Our solar freezers and refrigerators are covered by a limited warranty against defects in materials and workmanship.
The warranty period begins from the date of purchase and extends for a specified duration, typically stated in years.
Warranty Services:
In the event of a defect covered by the warranty, we will, at our discretion, repair or replace the defective product or its components.
The repair or replacement will be performed using new or refurbished parts of equal or superior quality.
Warranty Exclusions:
The warranty does not cover damages resulting from misuse, accidents, improper installation, unauthorized modifications, or negligence.
Damages caused by natural disasters, power surges, or acts of God are not covered under the warranty.
Consumable parts, such as light bulbs or batteries, are also not covered by the warranty.
Warranty Claim Process:
To initiate a warranty claim, customers must provide the model #, serial# of the unit along with proof of purchase, including the date and place of purchase.
Customers should contact our customer service department through the designated channels to report the issue and receive further instructions.
Warranty Limitations:
The warranty is applicable only to the original purchaser and is non-transferable.
Any repairs or modifications performed by unauthorized service providers may void the warranty.
The warranty does not cover any incidental or consequential damages arising from the use of our appliances.
Limitation of Liability:
Our liability under the warranty is limited to the repair or replacement of the defective product or its components, as stated above.Warranty coverage does not cover any shipping expenses.
We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our appliances.
